Terms & Conditions

Last Updated: September 20, 2026

Welcome to Doura Skincare. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before placing an order.

1. About Our Store

Doura Skincare is an online skincare store offering skincare and beauty products to customers in Pakistan.

Throughout these Terms & Conditions, the terms "we," "us," "our," and "Doura Skincare" refer to Doura Skincare. The terms "you" and "customer" refer to the person using our website or purchasing our products.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, and other information displayed on our website are accurate and up to date.

However, product colors, packaging, labels, and appearance may vary slightly from the images shown on the website.

We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.

3. Skincare Disclaimer

Our products are intended for cosmetic and skincare purposes only.

Individual results may vary depending on skin type, skin condition, lifestyle, and other factors. Doura Skincare does not guarantee specific results from the use of any product.

Customers should carefully read product descriptions and ingredient information before use. If you have sensitive skin, allergies, or concerns about using a particular ingredient, we recommend performing a patch test and consulting a qualified healthcare professional or dermatologist when appropriate.

Doura Skincare is not responsible for reactions caused by improper use, misuse, or failure to follow product instructions.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, reject, cancel, or limit an order when necessary, including in cases of incorrect pricing, product availability issues, suspected fraudulent activity, or inaccurate customer information.

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our refund policy.

5. Prices and Payments

All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change at any time without prior notice.

We may offer different payment methods, including cash on delivery or online payment methods. Availability of payment methods may vary depending on the customer's location and order.

6. Shipping & Delivery

We aim to process and dispatch orders within the estimated processing time displayed on our website.

Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate delivery information, including their name, phone number, and complete address.

Doura Skincare is not responsible for delays caused by incorrect or incomplete customer information.

7. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible using our available customer support channels.

8. Returns & Exchanges

Returns and exchanges are subject to our Refund & Return Policy.

For hygiene and safety reasons, opened or used skincare products may not be eligible for return or exchange unless the product was damaged, defective, or incorrectly supplied.

Customers should contact us promptly if they receive a damaged, defective, or incorrect product.

We may request photographs or other information to verify the issue before approving a return, replacement, or refund.

9. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact Doura Skincare as soon as possible after delivery.

Please provide your order number and clear photographs or videos of the product and packaging when requested.

After reviewing the issue, we may offer a replacement, exchange, or refund where applicable.

10. Website Use

You agree not to misuse our website or use it for unlawful purposes.

You must not attempt to interfere with the website, gain unauthorized access to our systems, distribute harmful software, or engage in fraudulent activities.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.

11. Intellectual Property

All content on the Doura Skincare website, including logos, brand names, images, graphics, product descriptions, text, and website design, belongs to Doura Skincare or its respective content providers unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, or other service providers.

These third parties may have their own terms and privacy policies, and their services may be subject to those terms.

Doura Skincare is not responsible for the independent policies or actions of third-party service providers.

13. Limitation of Liability

To the extent permitted by applicable law, Doura Skincare shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

This does not exclude any liability that cannot legally be excluded under applicable law.

14. Changes to These Terms

Doura Skincare reserves the right to update or change these Terms & Conditions at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.

15. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any disputes relating to our website, products, or services shall be handled in accordance with applicable Pakistani law.

16. Contact Us

If you have any questions about these Terms & Conditions, your order, or our products, please contact Doura Skincare through the contact information provided on our website.

Doura Skincare
Pakistan

Thank you for choosing Doura Skincare.